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North America Workforce Management (WFM) Market 2020-2026 by Component, Operating System, Deployment Mode, Industry Vertical, Organization Size, and Country: COVID-19 Impact and Growth Opportunity

Published: 28 Nov 2020 | Report Code: 10247793 | Pages: 112

North America workforce management market is expected to grow by 7.43% annually in the forecast period and reach $2,860.0 million by 2026 owing to rising demand for workforce analytics, aims of improving operation efficiencies, and evolving digital technologies such as cloud, 5G, big data, mobile platforms, and advanced analytics tools. Highlighted with 27 tables and 54 figures, this 112-page report “North America Workforce Management (WFM) Market 2020-2026 by Component, Operating System, Deployment Mode, Industry Vertical, Organization Size, and Country: COVID-19 Impact and Growth Opportunity” is based on a holistic research of the entire North America workforce management market and all its sub-segments through extensively detailed classifications. Profound analysis and assessment are generated from premium primary and secondary information sources with inputs derived from industry professionals across the value chain. The report is based on studies on 2016-2019 and provides forecast from 2020 till 2026 with 2019 as the base year. (Please note: The report will be updated before delivery so that the latest historical year is the base year and the forecast covers at least 5 years over the base year.) In-depth qualitative analyses include identification and investigation of the following aspects: • Market Structure • Growth Drivers • Restraints and Challenges • Emerging Product Trends & Market Opportunities • Porter’s Fiver Forces The trend and outlook of North America market is forecast in optimistic, balanced, and conservative view by taking into account of COVID-19. The balanced (most likely) projection is used to quantify North America workforce management market in every aspect of the classification from perspectives of Component, Operating System, Deployment Mode, Industry Vertical, Organization Size, and Country. Based on Component, the North America market is segmented into the following sub-markets with annual revenue ($ mn) for 2016-2026 included in each section. Software & Solutions • Leave and Absence Management • Workforce Scheduling • Budgeting and Forecasting • Workforce Analytics • Performance Management • Other Applications Services • Training and Education • Implementation Services • Support and Maintenance Based on Operating System, the North America market is segmented into the following sub-markets with annual revenue ($ mn) for 2016-2026 included in each section. • iOS Based WFM • Android Based WFM • Windows Based WFM • Other Operating Systems Based WFM Based on Deployment Mode, the North America market is segmented into the following sub-markets with annual revenue ($ mn) for 2016-2026 included in each section. • On-premise WFM • Cloud Based WFM • Hybrid WFM Based on Industry Vertical, the North America market is segmented into the following sub-markets with annual revenue ($ mn) for 2016-2026 included in each section. • IT & Telecom • BFSI • Retail & E-Commerce • Healthcare • Manufacturing • Education • Government • Other Verticals Based on Organization Size, the North America market is segmented into the following sub-markets with annual revenue ($ mn) for 2016-2026 included in each section. • Large Enterprises • SMEs Geographically, the following national/local markets are fully investigated: • U.S. • Canada • Mexico For each key country, detailed analysis and data for annual revenue ($ mn) are available for 2016-2026. The breakdown of key national markets by Component, Deployment Mode, and Industry Vertical over the forecast years are also included. The report also covers current competitive scenario and the predicted trend; and profiles key vendors including market leaders and important emerging players. Specifically, potential risks associated with investing in North America workforce management market are assayed quantitatively and qualitatively through GMD’s Risk Assessment System. According to the risk analysis and evaluation, Critical Success Factors (CSFs) are generated as a guidance to help investors & stockholders identify emerging opportunities, manage and minimize the risks, develop appropriate business models, and make wise strategies and decisions. Key Players (this may not be a complete list and extra companies can be added upon request): ADP, LLC. Calabrio, Inc INFOR International Business Machines Corporation (IBM) Kronos Incorporated Oracle Corporation SAP SE SumTotal Systems, LLC. Verint Systems Inc. Workday, Inc. WorkForce Software, LLC. (Please note: The report will be updated before delivery so that the latest historical year is the base year and the forecast covers at least 5 years over the base year.)

Table Of Contents

1 Introduction	7
1.1 Industry Definition and Research Scope	7
1.1.1 Industry Definition	7
1.1.2 Research Scope	8
1.2 Research Methodology	11
1.2.1 Overview of Market Research Methodology	11
1.2.2 Market Assumption	12
1.2.3 Secondary Data	12
1.2.4 Primary Data	12
1.2.5 Data Filtration and Model Design	14
1.2.6 Market Size/Share Estimation	15
1.2.7 Research Limitations	16
1.3 Executive Summary	17
2 Market Overview and Dynamics	20
2.1 Market Size and Forecast	20
2.1.1 Impact of COVID-19 on World Economy	21
2.1.2 Impact of COVID-19 on the Market	24
2.2 Major Growth Drivers	26
2.3 Market Restraints and Challenges	29
2.4 Emerging Opportunities and Market Trends	32
2.5 Porter’s Fiver Forces Analysis	36
3 Segmentation of North America Market by Component	40
3.1 Market Overview by Component	40
3.2 Software & Solutions	42
3.2.1 Leave and Absence Management	44
3.2.2 Workforce Scheduling	45
3.2.3 Budgeting and Forecasting	46
3.2.4 Workforce Analytics	47
3.2.5 Performance Management	48
3.2.6 Other Applications	49
3.3 Services	50
3.3.1 Training and Education	51
3.3.2 Implementation Services	52
3.3.3 Support and Maintenance	53
4 Segmentation of North America Market by Operating System	54
4.1 Market Overview by Operating System	54
4.2 iOS Based WFM	56
4.3 Android Based WFM	57
4.4 Windows Based WFM	58
4.5 Other Operating Systems Based WFM	59
5 Segmentation of North America Market by Deployment Mode	60
5.1 Market Overview by Deployment Mode	60
5.2 On-premise WFM	62
5.3 Cloud Based WFM	63
5.4 Hybrid WFM	64
6 Segmentation of North America Market by Industry Vertical	65
6.1 Market Overview by Industry Vertical	65
6.2 IT & Telecom	67
6.3 BFSI	68
6.4 Retail & E-Commerce	69
6.5 Healthcare	70
6.6 Manufacturing	71
6.7 Education	72
6.8 Government	73
6.9 Other Verticals	74
7 Segmentation of North America Market by Organization Size	75
7.1 Market Overview by Organization Size	75
7.2 Large Enterprises	77
7.3 SMEs	78
8 North America Market 2019-2026 by Country	79
8.1 Overview of North America Market	79
8.2 U.S.	82
8.3 Canada	86
8.4 Mexico	88
9 Competitive Landscape	90
9.1 Overview of Key Vendors	90
9.2 New Product Launch, Partnership, Investment, and M&A	93
9.3 Company Profiles	94
ADP, LLC.	94
Calabrio, Inc	96
INFOR	97
International Business Machines Corporation (IBM)	98
Kronos Incorporated	99
Oracle Corporation	100
SAP SE	101
SumTotal Systems, LLC.	102
Verint Systems Inc.	103
Workday, Inc.	104
WorkForce Software, LLC.	105
10 Investing in North America Market: Risk Assessment and Management	106
10.1 Risk Evaluation of North America Market	106
10.2 Critical Success Factors (CSFs)	109
Related Reports and Products	112
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List Of Tables

Table 1.  Snapshot of North America Workforce Management Market, 2019-2026	18
Table 2. Growth Rate of World Real GDP, 2017-2021	22
Table 3.  Main Product Trends and Market Opportunities in North America Workforce Management Market	32
Table 4. North America Workforce Management Market by Component, 2016-2026, $ mn	40
Table 5. North America Workforce Management Market: Software & Solutions by Application, 2016-2026, $ mn	43
Table 6. North America Workforce Management Market: Services by Type, 2016-2026, $ mn	50
Table 7. North America Workforce Management Market by Operating System, 2016-2026, $ mn	54
Table 8. North America Workforce Management Market by Deployment Mode, 2016-2026, $ mn	60
Table 9. North America Workforce Management Market by Industry Vertical, 2016-2026, $ mn	65
Table 10. North America Workforce Management Market by Organization Size, 2016-2026, $ mn	75
Table 11. North America Workforce Management Market by Country, 2016-2026, $ mn	80
Table 12. U.S. Workforce Management Market by Component, 2016-2026, $ mn	84
Table 13. U.S. Workforce Management Market by Deployment Mode, 2016-2026, $ mn	84
Table 14. U.S. Workforce Management Market by Industry Vertical, 2016-2026, $ mn	84
Table 15. Canada Workforce Management Market by Component, 2016-2026, $ mn	87
Table 16. Canada Workforce Management Market by Deployment Mode, 2016-2026, $ mn	87
Table 17. Canada Workforce Management Market by Industry Vertical, 2016-2026, $ mn	87
Table 18. Mexico Workforce Management Market by Component, 2016-2026, $ mn	89
Table 19. Mexico Workforce Management Market by Deployment Mode, 2016-2026, $ mn	89
Table 20. Mexico Workforce Management Market by Industry Vertical, 2016-2026, $ mn	89
Table 21. ADP, LLC.: Company Snapshot	94
Table 22. ADP, LLC.: Business Segmentation	94
Table 23. ADP, LLC.: Product Portfolio	95
Table 24. ADP, LLC.: Revenue, 2016-2018, $ mn	95
Table 25. ADP, LLC.: Recent Developments	95
Table 26.  Risk Evaluation for Investing in North America Market, 2019-2026	107
Table 27. Critical Success Factors and Key Takeaways	110
List Of Figures

Figure 1. Research Method Flow Chart	11
Figure 2. Breakdown of Primary Research	13
Figure 3. Bottom-up Approach and Top-down Approach for Market Estimation	15
Figure 4. North America Market Forecast in Optimistic, Conservative and Balanced Perspectives, 2019-2026	17
Figure 5. North America Workforce Management Market, 2019-2026, $ mn	20
Figure 6. Impact of COVID-19 on Business	24
Figure 7. Primary Drivers and Impact Factors of North America Workforce Management Market	26
Figure 8. Primary Restraints and Impact Factors of North America Workforce Management Market	29
Figure 9. Investment Opportunity Analysis	33
Figure 10. Porter’s Fiver Forces Analysis of North America Workforce Management Market	36
Figure 11. Breakdown of North America Workforce Management Market by Component, 2019-2026, % of Revenue	40
Figure 12. Contribution to North America 2020-2026 Cumulative Revenue by Component, Value ($ mn) and Share (%)	41
Figure 13. North America Workforce Management Market: Software & Solutions, 2016-2026, $ mn	42
Figure 14. North America Workforce Management Market: Leave and Absence Management, 2016-2026, $ mn	44
Figure 15. North America Workforce Management Market: Workforce Scheduling, 2016-2026, $ mn	45
Figure 16. North America Workforce Management Market: Budgeting and Forecasting, 2016-2026, $ mn	46
Figure 17. North America Workforce Management Market: Workforce Analytics, 2016-2026, $ mn	47
Figure 18. North America Workforce Management Market: Performance Management, 2016-2026, $ mn	48
Figure 19. North America Workforce Management Market: Other Applications, 2016-2026, $ mn	49
Figure 20. North America Workforce Management Market: Services, 2016-2026, $ mn	50
Figure 21. North America Workforce Management Market: Training and Education, 2016-2026, $ mn	51
Figure 22. North America Workforce Management Market: Implementation Services, 2016-2026, $ mn	52
Figure 23. North America Workforce Management Market: Support and Maintenance, 2016-2026, $ mn	53
Figure 24. Breakdown of North America Workforce Management Market by Operating System, 2019-2026, % of Revenue	54
Figure 25. Contribution to North America 2020-2026 Cumulative Revenue by Operating System, Value ($ mn) and Share (%)	55
Figure 26. North America Workforce Management Market: iOS Based WFM, 2016-2026, $ mn	56
Figure 27. North America Workforce Management Market: Android Based WFM, 2016-2026, $ mn	57
Figure 28. North America Workforce Management Market: Windows Based WFM, 2016-2026, $ mn	58
Figure 29. North America Workforce Management Market: Other Operating Systems Based WFM, 2016-2026, $ mn	59
Figure 30. Breakdown of North America Workforce Management Market by Deployment Mode, 2019-2026, % of Revenue	60
Figure 31. Contribution to North America 2020-2026 Cumulative Revenue by Deployment Mode, Value ($ mn) and Share (%)	61
Figure 32. North America Workforce Management Market: On-premise WFM, 2016-2026, $ mn	62
Figure 33. North America Workforce Management Market: Cloud Based WFM, 2016-2026, $ mn	63
Figure 34. North America Workforce Management Market: Hybrid WFM, 2016-2026, $ mn	64
Figure 35. Breakdown of North America Workforce Management Market by Industry Vertical, 2019-2026, % of Revenue	66
Figure 36. Contribution to North America 2020-2026 Cumulative Revenue by Industry Vertical, Value ($ mn) and Share (%)	66
Figure 37. North America Workforce Management Market: IT & Telecom, 2016-2026, $ mn	67
Figure 38. North America Workforce Management Market: BFSI, 2016-2026, $ mn	68
Figure 39. North America Workforce Management Market: Retail & E-Commerce, 2016-2026, $ mn	69
Figure 40. North America Workforce Management Market: Healthcare, 2016-2026, $ mn	70
Figure 41. North America Workforce Management Market: Manufacturing, 2016-2026, $ mn	71
Figure 42. North America Workforce Management Market: Education, 2016-2026, $ mn	72
Figure 43. North America Workforce Management Market: Government, 2016-2026, $ mn	73
Figure 44. North America Workforce Management Market: Other Verticals, 2016-2026, $ mn	74
Figure 45. Breakdown of North America Workforce Management Market by Organization Size, 2019-2026, % of Revenue	75
Figure 46. Contribution to North America 2020-2026 Cumulative Revenue by Organization Size, Value ($ mn) and Share (%)	76
Figure 47. North America Workforce Management Market: Large Enterprises, 2016-2026, $ mn	77
Figure 48. North America Workforce Management Market: SMEs, 2016-2026, $ mn	78
Figure 49. Breakdown of North America Workforce Management Market by Country, 2019 and 2026, % of Revenue	80
Figure 50. Contribution to North America 2020-2026 Cumulative Revenue by Country, Value ($ mn) and Share (%)	81
Figure 51. U.S. Workforce Management Market, 2016-2026, $ mn	83
Figure 52. Canada Workforce Management Market, 2016-2026, $ mn	86
Figure 53.  Workforce Management Market in Mexico, 2016-2026, $ mn	88
Figure 54. Growth Stage of North America Workforce Management Industry over the Forecast Period	90
Key Players (this may not be a complete list and extra companies can be added upon request): 
ADP, LLC.	
Calabrio, Inc	
INFOR	
International Business Machines Corporation (IBM)	
Kronos Incorporated	
Oracle Corporation	
SAP SE	
SumTotal Systems, LLC.	
Verint Systems Inc.	
Workday, Inc.	
WorkForce Software, LLC.